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After testing compliance among the five servicers part of the billion national mortgage settlement, monitor Joseph A. Smith concluded more work needs to be done since issues with the loan modification process, providing a single point of contact, and customer records still persist. Under the settlement, the five servicers-Bank of America, JPMorgan Chase, Wells Fargo, Citi, and Ally.

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CitiMortgage is incorporated in New York, headquartered in O’Fallon, Mo., and is a subsidiary of Citibank, N.A. CitiMortgage is a mortgage servicer for Citibank and government-sponsored entities such as Fannie Mae and Freddie Mac. It also fields consumer requests for foreclosure relief, such as repayment plans, loan modification, or short sales.

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Citi failed one of the new metrics used by the National Mortgage Settlement and the Monitoring Committee regarding loan modifications. Bank of America, Chase, Green Tree and Wells Fargo passed all.

Three of the five financial giants that struck a deal with the government over mortgage servicing abuses in 2012 are still violating provisions of that agreement nearly two years after the deal was.

Ocwen Financial (OCN) failed four metrics in the second half of 2014, according to a new report filed by Joseph Smith, monitor of the National Mortgage Settlement. with the NMS on the company’s.

CitiMortgage, like other TARP-funded financial institutions, is contractually obligated to modify mortgage loans it services for homeowners who qualify under HAMP, a federal program designed to abate the foreclosure crisis by providing mortgage loan modifications to eligible homeowners.

The TPP modification typically lasts for three months, after which time the homeowner must be provided with a permanent loan modification. Homeowners filed lawsuit against Citibank seeking to combine their claims into a single class action. A class action is often an efficient way of resolving numerous consumer claims.